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Support Center

Get the help you need, when you need it. Our support team is dedicated to ensuring your success.

Email Support

hello@lilassistance.com

Response within 24 hours

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FAQ

Quick answers

Most common questions

How Can We Help?

Browse by topic or contact us directly

Getting Started

New to Lil Assistance? We'll guide you through everything.

  • Initial setup and onboarding
  • Understanding your plan
  • Meeting your project manager
  • Submitting your first tasks
  • Communication best practices

Account & Billing

Manage your account, billing, and subscription details.

  • Updating payment methods
  • Changing your plan
  • Invoice and receipt access
  • Pausing or canceling service
  • Billing questions

Task Management

Learn how to submit and manage tasks effectively.

  • Submitting task requests
  • Setting priorities and deadlines
  • Tracking task progress
  • Providing feedback
  • Task revision requests

Technical Issues

Having technical difficulties? We'll help resolve them quickly.

  • Access and login issues
  • File sharing problems
  • Communication tool setup
  • Integration troubleshooting
  • Performance concerns

Best Practices

Tips to get the most value from your Lil Assistance team.

  • Effective task delegation
  • Clear communication tips
  • Maximizing your hours
  • Building efficient workflows
  • Success strategies

Urgent Support

For critical issues that need immediate attention.

  • Urgent task requirements
  • Critical deadline support
  • Emergency contact procedures
  • Priority handling process
  • After-hours support options

Still Need Help?

Our support team is standing by to assist you. Don't hesitate to reach out - we're here to ensure your success.

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