Everything you need to know about working with Lil Assistance. Can't find what you're looking for? Just ask us.
You choose a weekly hours plan (10, 20, or 40 hours), and get access to our entire team of specialists. Submit tasks to your project manager, who assigns them to the right expert. Your hours can be used flexibly across any service we offer - development, design, content, admin support, and more.
The one-time $250 setup fee covers onboarding your dedicated project manager, setting up communication channels, creating your task management workspace, initial consultations to understand your needs, and providing access to all our premium tools and software.
Most clients are fully onboarded within 24-48 hours. After your initial payment, we'll schedule a kickoff call, set up your communication channels, and you can start submitting tasks immediately. Your project manager will guide you through the entire process.
Instead of hiring multiple specialists or agencies, you get access to our entire team for one flat weekly rate. You might need a developer one week and a designer the next - with traditional hiring, you'd pay for both full-time. With us, you only pay for the hours you need and can shift them between services instantly.
Absolutely! You can upgrade your plan immediately to get more hours right away. Downgrades take effect at the start of your next billing cycle. There are no penalties for changing plans - we want to match your changing business needs.
Hours are calculated weekly and don't roll over. However, our clients rarely have unused hours because there's always something our team can help with - from routine tasks to strategic projects. Your project manager will proactively suggest valuable tasks if you have available hours.
Almost anything! Software development, web design, graphic design, content writing, SEO, video editing, administrative tasks, research, data entry, customer support, social media management, and much more. If it can be done remotely, our team can likely handle it. Just ask!
Every task goes through our quality assurance process. Your project manager reviews all work before delivery, we maintain detailed SOPs for consistency, use premium tools and software, and all team members are carefully vetted professionals. Plus, we offer unlimited revisions within reason.
Our team has access to Adobe Creative Suite, Final Cut Pro X, premium AI tools (ChatGPT Plus, Claude), Canva Premium, unlimited cloud storage, premium stock photo/video libraries, and many more professional tools. All included at no extra cost to you.
Security is our top priority. All team members sign NDAs, we use encrypted communication channels, follow GDPR-compliant data practices, and can accommodate any additional security requirements you have. Your business information is always kept strictly confidential.
We understand that business needs can be urgent. While our standard turnaround times are quite fast, we can accommodate rush requests when possible. Just let your project manager know the urgency, and we'll prioritize accordingly.
Yes! We offer up to 4 weeks of pause time per year for vacations or slow periods. Just give us 7 days notice. Your team and all your processes will be ready to resume when you return. This flexibility is another way we adapt to your business needs.
Our team is here to help. Schedule a free consultation to discuss your specific needs and see how Lil Assistance can transform your productivity.